How to log in to your course every time

If you’ve ever been able to log in to your course, your account is active. One of the steps on this page will give you immediate access to your course every time. Try them in this order:

1. Clear the cache on your device. To find out how to do a refresh of the screen on your device, simply Google: “hard refresh [name of device]”. For Chrome on a desktop, for example, it’s “shift+command+R”. Then:

2. Restart your device and log in to your course. If the problem persists, do this:

3. Make 100% sure you’re using the right username and password. If you have any doubts, change your current password. Your username is the email address you used to subscribe to your course. If that fails, try this:

4. Temporarily disable any ad-blockers or privacy extensions and try again. If that fails:

5. Open the course on a different browser (Chrome, Firefox, Safari, Edge), and open an Incognito / Private window on that browser (Google “how to open an incognito tab” if you need help with that). Log in to your course by typing in the correct username and password. If that fails:

6. Open the course with another device (computer vs phone vs tablet). Log in to your course by typing in the correct username and password. If that fails:

7. Open the course using another network (for example, mobile data instead of Wi-Fi). Log in to your course by typing in the correct username and password.

Good news!: in 99.9% of cases one of these steps will give you access to your course. That means you’ll always be able to login by following these steps.

If you’ve tried ALL these steps, but are still unable to log in to your course, get in touch here. Please, notice that trying the steps on this page is the fastest way to get access to your course.